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Contact

2 MENU BOX S.R.L.
CUI: 47205649
Cisary 
+40 754 658 846
info@menubox.ro


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Shipping

Delivery/Return Policy 

Menubox hosting delivery and refund policy 
Once we have ordered hosting services, delivery will be made online within 24 hours after payment is made. Delivery consists of sending the hosting account access information by email to the customer's address. The information sent:
- link to the account management panel (Cpanel)
- the user details that will be used to log in to the account (email address)
- the password will be sent by email to the email address provided by the customer
- other information, e.g. mailbox settings (if any)


In accordance with the provisions of GEO 34/2014, customers who are natural persons have the right to withdraw from the contract for the provision of the web hosting service at any time. 

If the services have already been paid for and the customer withdraws from the contract for the provision of web hosting services, the amounts paid in advance but not used will be refunded, in which case the customer will bear the bank charges for the refund of the amounts paid. 

The amounts will be refunded within 30 days.

Terms of use

Terms of Use: 
The following terms and conditions constitute a legal agreement between you ("you, Menubox user") and our organization ("Service Provider, Menubox") and the users of the platform ("Menubox user"). By registering and then purchasing a package, you agree to these terms and conditions and acknowledge that you have read, understood and accepted our Privacy Notice. 
Menubox offers the following services ("Menubox Services") to you, the Menubox User, to enhance your guest experience: 
1. Display menu on guest's smartphone: guest can access your menu with their smartphone after scanning a QR code 
2. Call a waiter and order: after scanning the QR code, the guest can call the waiter to their table with their smartphone and order the desired product 
3. Rating: the guest can answer certain questions you have defined and leave comments for you. 
Menubox provides the platform to manage the menu of your restaurant and the platform to view it for Menubox users. The Menubox admin interface generates one or more QR codes (which provide the menu view), depending on whether you use the platform to view the menu only or to use the various smart features. 
Section 1 - What we offer 
1.1. Menubox offers the Menubox services on a non-exclusive basis, but the primary target group for the service is the people who own and work in the catering establishments 
1.2. In the event of any failure or interruption of the Menubox Services or any anomaly, we will use our best endeavours to restore the Menubox Services as soon as possible following notification to info@menubox.ro. 
Section 2 - How to register 
2.2 By registering on Menubox and by making a subsequent purchase, you agree to our terms and conditions listed here. However, certain additional services may be subject to separate terms and conditions 
2.1. However, you can also use our services by telephone or e-mail. After registration, the first month may be free of charge, after which you can choose between three tariffs, which the provider will charge monthly to Menubox users. 
2.2. Use the information we request during the registration and checkout process. You are solely responsible for providing and maintaining accurate information and then an accurate bank account number for us. 
Section 3 - How we use the Menubox services 
3.1. Your access 
You will need to create a user account, initially with a hosted account. If you want to use Menubox for more than one catering outlet, you can create more accounts in the admin interface. When you have registered, we will send you an email. Once you have confirmed your registration, you can start your one month trial or subscribe to one of the packages we offer. You do not need to provide your bank card details to register, however, after the one month trial period, in order to keep your details topped up and continue using the system, you will need to provide your bank card details and depending on which package you choose, we will charge your account at the monthly fee we set in the terms and conditions. 
3.2 Use of Menubox 
3.2.1 In the Menubox admin interface, you can upload all the important and legally required features of your restaurant's menu, such as price, ingredients, allergens, etc. You can also illustrate your offer with pictures and videos. We cannot be held responsible if you enter incorrect prices or data that do not match the product. Furthermore, we cannot be held responsible for the quality of the uploaded images and videos, nor for the unauthorised use of images and videos on Menubox that are not your property. 
3.2.2. Please note that for each order and waiter call placed through Menubox, that they must be fulfilled in accordance with the rules of your restaurant. We will not be liable for any improper use of orders or waiter calls or any resulting inadequate service to Menubox users. 
3.2.3 Issues with Menubox

Cookies

Cookies are files that are stored on your device's hard drive or web browser and are accessed by our server when you access our services. Other technologies may include tags, pixels, SDKs, web beacons, JavaScript, links in emails, device identifiers or similar technologies that we may use for the same purposes as cookies and that may be stored on your hard drive until they expire. Other technologies are used to collect non-personal information or aggregate information that is used to improve your experience and to collect usage and performance data.
This Cookie Policy describes the practices of "Menubox" (or "we" or "us") when using cookies and similar technologies to collect information when you access our services.

1. Information We Collect 
When you use our services, such as when you visit our Website, our web server temporarily records certain information about the device you are using: 
Your session ID, 
your IP address, and information generated from your anonymized IP address, which includes: your computer hostname, geographic location (if you have configured your system to allow the transmission of geolocation information), the time of your visit, the URL of the website, the referring website, security tokens (for authentication and submission of information such as quote request forms), the date of access, the client's file request (file name and URL), the HTTP response code and the website from which you visited us, 
The number of bytes transferred during the connection and other technical information, if applicable 

2. The type of cookies we use 
We use cookies in Menubox technologies (websites, applications, etc.) to improve their performance and enhance your user experience. 
We use cookies to provide the following features: 
Customization: for example, to remember which products you have added to your favorites 
Session management: to ensure that your session is delivered to the right system for the duration of your visit. This allows us to tailor our website offerings to the interests of our users and facilitates the continuous improvement of the website. 
AB testing / multivariate testing: we can display multiple versions of a page to a user to assess which one generates the best user experience. 
Advertising.1 Analytical cookies 
Analytical cookies allow us to understand how you interact with our services so that we can analyse, research and improve them (including through third-party data analytics tools). 
Targeting / advertising cookies 
Advertising cookies and other similar technologies allow us to place targeted ads on other pages you visit and measure your activity in relation to those ads. 
What types of targeting do cookies allow? 
Demographic data: targeting ads based on how well products and services perform among users in certain locations, age groups, genders, and device types. 
In-market: showing ads to users who have already searched for products and similar services. 
Targeted audiences: choose words or phrases that relate to the people who are most likely to engage with your pages and make purchases using "targeted audiences".Similar audiences: target users with similar interests to those on your remarketing lists.Remarketing: target users who have already interacted with our ads, website or app.Social Media Platforms: 

3.1 They use information about their users to determine whether to present a particular advertising campaign to those users based on criteria selected by the advertiser. This may include information collected through pixels or similar technology placed on our website, information provided by users to the social media platform (e.g. account information and social network usage), and information collected on third party websites that are shared with the social media platform. 

3.2 We do not monitor the information collected by such partners.

Data protection

Privacy Notice: 

A. Introduction 
1.We are very concerned about the privacy of our website visitors and are committed to ensuring that it is properly protected. This privacy notice provides information about how we handle your personal data. 
2. By agreeing to the use of cookies in accordance with the terms of this privacy notice when you first visit our website, you are giving us permission to use cookies each time you visit our website. 

B. Source This document is based on the SEQ Legal (seqlegal.com) template, as modified by Website Planet (www.websiteplanet.com) 


C. Collection of Personal Information We may collect, store and use the following types of personal information: 
1. information about your computer, including your IP address, geographic location, browser type and version, and operating system; 
2. information about your visit to and use of our website, including details of the sending link, length of visit, page views and website navigation; 
3. information you provide when you register on our website, such as your email address;
4. the information you provide when you create a profile on our website, such as: your name, profile picture, gender, birthday, relationship status, interests and hobbies, education and employment details; 

5. the information you provide when you subscribe to our email mailing list and/or newsletters on our website, such as: your name, email address; 

6. information you provide when you use our website to access our services; 

7. information generated when you use our website, including when, 
how often and under what circumstances you use our website; 

8. information about the services you purchase, the services you use or transactions you make through our website, including your name, address, telephone number, email address and credit card details; 

9. information you send to our website for posting on the internet, including: your username, profile pictures and the content of your messages; 

10. information sent by you by email or through our website, including its content and metadata; 

11. any other personal information you send to us. Before you disclose another person's personal information to us, you must obtain that person's consent to the sharing of personal information and to the processing of personal information in accordance with the provisions of this Privacy Statement. 

D. Use of your personal information We use the personal information you send to us through our website for the purposes set out in this Privacy Statement or on the relevant pages of the website. We may use your personal information for the following purposes: 
1. administering our website and our business; 
2. customizing our website for you; 
3. making the services on our website available to you; 
4. mailing goods purchased through our website to you; 
5. providing services purchased through our website to you; 
6. Sending you invoices and payment reminders and collecting payments from you; 
7. sending you non-marketing commercial communications; 
8. sending you email notifications that you have specifically requested; 
9. sending you our email newsletter if you have requested it (you can notify us at any time if you no longer wish to receive the newsletter); 
10. send you marketing communications about our business or our businesses or carefully selected third party businesses by post or, if you have expressly consented, by email or similar technology (you may notify us at any time if you no longer request the newsletter); 
11. provide third parties with statistical information about our users (however, these third parties may not identify any user from this information); 
12. to handle inquiries and complaints about our website made by or about you; 
13. to maintain the security of our website and prevent fraud; 
14. to monitor compliance with the terms and conditions that govern your use of our website (including monitoring private messages sent through the website's private messaging service); and 
15. other uses. If you submit personal information to us for the purpose of posting on our website, we will